Meltwater Careers

Description

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  About the Role
  
  We are hiring a Success Architect to lead strategic client value realization for our top enterprise customers across North America and Global. You will act as the senior-most post-sales advisor, working closely with C-level stakeholders to design and deliver solutions that drive retention and growth.

  
  Success Architects play a pivotal role in supporting Meltwater's most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, and adherence to best practices. They help optimize efficiency and reliability while proactively identifying risks and recommending industry best practices & improvements to maintain technical health.

   

  Additionally, they offer strategic insights into enabling customers to plan, develop, and evolve their implementations effectively. Success Architects empower businesses to maximize their investment, aligning technology with business goals for long-term success.

   

  What you’ll do 

  • Help drive Gross Revenue Retention (GRR) for Enterprise accounts in NAM
  • Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success.
  • Partner with our most strategic and high-priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
  • Serve as a trusted technical SME within the broader Customer Success organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. 
  • You will help clients  stay at the forefront of innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.
  • Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
  • Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
  • Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.
  • Uncover new and evolving use cases and buying centres.
  • Act as the voice of the customer to influence product development and roadmap
  • Deliver thought leadership in client forums and regional events
  • Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring clients stays ahead of emerging trends in AI and media intelligence.
  • Lead with insight and storytelling, helping clients connect analytics and intelligence to business outcomes.
  • Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring the team stays ahead of emerging trends in AI and media intelligence.
  • Manage multiple client programs simultaneously, prioritizing effectively and contributing across projects as needed.

   

  What You'll Bring
  
  

  • 8+ years in enterprise account management, consulting, or SaaS customer success
  • Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert.
  • Comfortable turning complex data into actionable insight.
  • Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape.
  • Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape.
  • Proven ability to shape insight-driven narratives that inform business decisions.
  • Experience working with C-level stakeholders, ideally with consumer intelligence, marketing, communications and/or PR personas
  • Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
  • Exceptional communication, commercial judgment, and problem-solving skills
  • Exceptional organization, multitasking, and prioritization skills — able to manage multiple client programs seamlessly.
  • Comfortable navigating matrixed global organizations
  • Strong collaboration mindset — ready to contribute across teams and functions where needed.
  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
  • The ability to speak, write and understand mandarin
  • The ability to legally work in Singapore
    
    

  What We Offer:
  
  

  • Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
  • Comprehensive health insurance tailored for you, complete with an annual health check.
  • Special discount on selected restaurants/shops through our food delivery partner.
  • Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

  
  Where You'll Work: 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914
  
  When You'll Join: 
  2025/Early 2026
  
  Our Story
  

  The sky is the limit at Meltwater. 

  
  

  At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.  

  
  

  Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way. 

  
  

  We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.  

  
  

  So, in a nutshell, that's Meltwater. We love working here, and we think you will too. 

  
  Equal Employment Opportunity Statement

  Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

  
  

  All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

  
  

  Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.